Sometimes, when the sales personnel are on a business trip, they not only need to visit new customers but also should communicate feelings with old customer.
Time ago, a salesman visited a old customer. During the chat, the old customer mentioned that his friend need our company’s magnesium oxide product. The salesman was very happy at that time. But after a time, this old customer said that his friend didn’t want to use our product and was looking for the succedaneous product. This salesman got confused and asked the reason, the client also didn’t know.
After making inquires we got that company mainly produces the high-end products and needs high purity magnesium oxide. The homemade magnesium oxide they purchased did not pass their test more than once, and the contents of heavy-metal elements can’t up to standard all the time. So they want to looking for overseas products to replace former magnesium oxide.
After we understand the specific obstacles, our salesman detailed our products and company strength for them. What’s more, he promised that our company can customize products according to their requirements. Also, in order to supply long-term stable magnesium oxide products for them, we will establish customer file.
After detail introducing, this customer was willing to give chances to us. After communicating the particular targets, our company post three kinds of samples to them. Everything abundancething coming to he which waits, the test passed successfully after working together. The client was happy that he finds out the product he want, at the same time, he felt moved by our spirit if perseverance and approved our production strength. Then, the sigh a contract with us immediately.